Technical & Quality

All suppliers are regularly audited and approved to meet recognised industry standards and codes of practice, and can demonstrate their reliability to supply products that are safe, legal and of a consistent quality to meet our customers’ exacting specifications.

‘Quality’ covers both the intrinsic safety of products and the look, aroma and the taste. Our well-established procedures ensure that all products comply with the technical definition of quality, meeting the Food Safety Act (1990) and other relevant UK and EU legislation, as well as satisfying consumers’ demands for quality on their plate.

The experience and expertise of our Technical Managers supports our producers and distributors worldwide to deliver exactly what our customers want, when they want it:

Checking all products on arrival in the UK to continuously monitor and analyse quality indicators, providing feedback for improvements to meet customer needs and expectations.
Controlling every aspect of new product development (NPD) at every stage from initial concept to launch, including forward monitoring of production and distribution.
Attending first and subsequent production runs accompanied by or on behalf of customers, and supporting announced Audits as required.
Ensuring all packaging and product labelling meets the requirement of UK and EU food labelling and associated regulations.

LDH are committed to ethical sourcing of products and require our suppliers to comply with local laws governing labour, employment, and health and safety.

We nurture relationships with our long-term suppliers, some of whom have been involved with us for more than 30 years.

Development of new buying areas is on-going in an unpredictable world and we ensure that alternatives are available as the global marketplace becomes increasingly competitive.

Our process includes every aspect of product development, production and provision including:

New Supplier Approval
Existing Supplier Monitoring and Assurance
Update and Review of Sedex and Ethical Audits
Management of Specifications
Packaging Review and Approval
Monitoring, Investigating and Trending Complaints
Product Quality Assurance
Management of New Product Development
Traceability of all stock distributed in the UK (via SAP)

Consistency and reliability matter to your shoppers, so that’s what we give you. Please contact our Sales Team direct or via email here.

Recognition and Awards

2018 The Grocer Gold Award Winner Own Label Supplier of the Year

We are delighted to win The Grocer’s Gold Award for ‘Own Label Supplier of the Year’. Feedback for our ‘customer-intimate’ approach included ‘focused, quick to respond’; ‘take complete ownership of the projects’. The Grocer says these ‘are top priorities for retailers operating in an increasingly pressured climate’.

2017 BRC Certification
Global Standard for
Agents & Brokers